You can cancel your order, but this must be done in email within 6 hours of purchasing. If the product has been delivered, or we are unable to prevent the delivery of a dispatched order from
being completed, you must return the product to us for the order to be cancelled. In such cases the return will be accepted subject to the terms and conditions outlined in our Returns Policy. Simply contact us by phone on +44 (0) 1592210010 or email orders@inchdairniedistillery.com. To help us assist you as quickly as possible please quote your order reference number. Refunds will only be issued including shipping costs if they were delivered in error, defective or badly damaged. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 14 days.
We work hard to ensure that our goods arrive to your door exactly as they left ours. Unfortunately, accidents can happen. In the unfortunate case of goods being delivered in error, or which are defective or badly damaged on arrival, InchDairnie Distillery will arrange to have a courier service collect the products from you. Such collection will be at our expense, and we will also refund you the original purchase and delivery cost of such items.
Refunded orders must be returned in the original packaging and in good condition for the refund to be granted, please visit our Returns page for more information.
Images on our website are there for illustration only and might not be an exact representation of the product. For example, batch numbers, product packaging, are all subject to change. We will do our best to inform you if this is the case, however, do not accept such changes as being a reason for return, other than at your own expense. If you are in any kind of doubt, please double check with us before ordering.